Timing, Shipping & Returns

Timing

Due to the custom nature of the these products, please allow 3-4 weeks for your products to arrive. We strive to be as efficient as we can, and will get your order into your hands as soon as possible. 

Shipping

DOMESTIC US- $8.50 flat rate shipping for domestic non-bulk orders, and $20 for bulk items. After your made-to-order items are complete, you will receive an email letting you know you order is on its way.  From that point our orders typically arrive within 3-5 business days via USPS. Currently, we do not ship internationally.

Returns

We stand behind all of our products. Before every item is shipped, it is thoroughly inspected directly by us to guarantee the utmost quality. Due to the custom nature of the products, no refunds or returns are allowed.  Of course, if there is an error on our part, all items must be returned in perfect condition, unused with all tags attached and in the item's original packaging. Buyer is responsible for return shipping costs and we strongly advise you to return using a secure postal method, with a proof of postage, as we are unable to refund or exchange items not received. Sale or discounted items are final sale, and are excluded from our returns policy.

Indemnification 

When doing custom work, it's important to protect other trademark and artist designs.  Because of this require that our customers warrants that it has the right to use the marks, symbols, or designs depicted in the artwork and shall indemnify, defend, and hold Stitched, its officers, shareholders, employees, and agents harmless from and against any claims, damages, and costs, including attorney fees, in any infringement actions as a result of printing the artwork supplied by customers.